| S/N |
CATEGORY |
QUESTIONS |
RESPONSES |
| 1 |
SERVICES |
What services do you provide? |
We render all IT services |
| 2 |
SERVICES |
Who are your services open to? |
Our services are open to a wide range of organizations, from start-ups to already established organizations. |
| |
|
What is the typical implementation time frame for your services? |
Implementation time frame depends on the complexity of the service. |
| |
|
Are your services restricted to a particular Geo-location? |
Our services are not restricted to any geo-location
|
| |
|
Can I request a demo of your services? |
Demo can be requested after the first installment. |
| |
|
Do you offer ongoing updates and maintenance for your services? |
Yes, we do |
| 3 |
REQUEST |
Who can request a service?
|
Any organization or individual can request a service in MGP. |
| 4 |
REQUEST |
How do I request a service? |
To request a service, click on the contact us and follow the prompts |
| 5 |
PRICING |
How does your pricing work? |
Pricing in MGP is based on the services you’re requesting. Please select the services you want and send a request our support team will contact you. |
| |
|
Is your pricing negotiable? |
Our pricing is slightly negotiable |
| 6 |
PAYMENT |
Is payment made through an online channel? |
All payment is made directly into the company’s accounts |
| |
|
In how many installments is payment allowed? |
Payment for services is made immediately price negotiation takes place |
| 7 |
SUPPORT |
How do I contact support? |
To contact support, email customerservice@mgp.com |
| |
|
Are your support team always available? |
MGP support is available 24/7 b |
| |
|
How long does it take for support to resolve a ticket? |
It takes between 24 to 72hours, or it depends on how quickly the issue is resolved. |
| 8 |
PRIVACY POLICY |
Is there a privacy policy protecting my usage of your website? |
MGP website has a privacy policy protecting users on the website. |
| |
|
What can I do if I discover any breach of my privacy? |
Open a ticket. The support team will investigate and resolve the issue. |
| 9 |
FEEDBACK |
How do I give feedback? |
To give feedback about a service, write a mail to customer service@mgprojectsllc.com
|
| 10 |
SOCIAL MEDIA PAGES |
Do you have social media pages? |
Yes, we do. |
| |
|
Can I have the links to your social media pages? |
Yes, you can follow our social media pages here:
facebook.com/mgprojectsllc
Instagram.com/mgprojectsllc
Twitter.com/mgprojectsllc
|
| 11 |
TRAINING & CERTIFICATION |
Do you offer general training & certification? |
Offering IT training and certifications is one of our core areas. |
| |
|
Do you offer training to users adopting your IT solutions? |
Yes, we do, if requested by the user and it attracts an additional fee. |
| 12 |
PARTNERS |
Who are your partners? |
Mustard Grain Projects LLC is a partner of Microsoft, Intermedia, and Lenovo |
| |
|
Are you open to partnership? |
Yes, MGP is open to partnership. |
| |
|
How can we partner with you?
|
To partner with Mustard Grain Projects LLC, email partners@mgprojectsllc.com
|
| 13 |
PRODUCTS |
Do you have products? |
Yes |
| |
|
What are some of the products your organization has? |
FixDRide. It is an online automobile repair community where users meet with professional automobile engineers. |
